Refund policy
Nudge is buy-to-run: the app won’t run until it’s activated with a paid licence key, so there’s no separate free trial to try first. This refund window is the trial.
The policy
- 14 days, counted from the day of purchase.
- Self-serve. Request it however the store you bought through supports (its own refund flow, or by emailing us if the store doesn’t have one).
- Reason optional. You don’t need to justify it, though telling us why helps us fix things.
- One refund per customer, per product. You can buy again later, but a second purchase after a refund is flagged, and a further refund request on it is handled case by case, not automatically approved.
What happens to your licence
Once a refund (or a card-issuer chargeback) is processed, your licence is revoked at the next licence check the app makes (at most every 7 days, usually sooner). The app then behaves as unactivated again. Deleting the app doesn’t affect the refund either way; go through the store or email us.
Who to ask
Email hello@nudgelauncher.com, with your order ID or the email you paid with. You can also try the store’s own refund flow if it has one, but read the note below first: the store’s own default terms describe refunds as discretionary, which is narrower than the 14-day self-serve promise on this page. If the store’s own flow asks you to justify the request or looks like it’s being treated as discretionary, tell us and we’ll make sure this page’s policy is what actually applies to you.
Chargebacks
If you dispute a charge with your bank instead of asking us first, we’d rather you just asked. A chargeback costs the same to you (you get your money back either way) but costs us a bank fee on top. Either path revokes the licence the same way.
If our payment processor’s own terms say something different
You bought Nudge through a merchant of record: a company that’s legally the seller for your transaction, handles your payment, and has its own buyer-facing terms. We checked: the standard buyer terms of both merchants of record we’ve evaluated describe refunds as discretionary or case-by-case by default, which is narrower than the unconditional 14-day self-serve policy on this page. So to be clear about which one actually applies to you: wherever our policy is more generous than the processor’s own default terms, ours is what we’ll honor. You don’t need to argue your case or give a reason, and you don’t need to rely on the processor’s own system approving it automatically. If the processor’s terms ever give you more than this page does (for example, a jurisdiction-specific statutory right), that higher standard applies instead. Either way, email us if anything looks like it’s not working the way this page says it should.